Shipping & Delivery Policy
We want your PureFlow™ order to arrive safely and as quickly as possible. Below you’ll find information about processing times, delivery estimates, tracking and international shipping.
Order processing
Once your order has been placed, you will receive an order-confirmation email.
Orders are generally processed within 1–2 business days. Once your order ships, we’ll send you a shipping-confirmation email containing your tracking information.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping rates and estimated delivery times
Tracking your order
When your order ships, you will receive an email containing a tracking number. Please allow up to 24 hours for the carrier’s tracking information to update.
If you haven’t received a shipping-confirmation email after the expected processing period, check your spam folder or contact us at hello@somnelia.com.
Shipping addresses
Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible at hello@somnelia.com.
We’ll do our best to make the requested change, but we cannot guarantee that an address can be updated after an order has entered processing or been shipped.
We are currently unable to deliver to P.O. boxes or military addresses, including APO and FPO addresses.
Customs duties and import taxes
International shipments may be subject to customs duties, import taxes or brokerage fees imposed by the destination country. Unless expressly stated otherwise during checkout, these charges are not included in the product or shipping price and are the recipient’s responsibility.
Customs requirements and processing times vary by country and may occasionally delay delivery.
If you receive an unexpected customs charge or believe you were charged incorrectly, contact us at hello@somnelia.com before paying or refusing the shipment. Please include your order number and a copy of the customs notice so we can review the situation.
Delayed, missing or damaged orders
Occasional carrier delays can happen. If your tracking information hasn’t updated for several business days, or your order appears to be missing or damaged, contact us at hello@somnelia.com with your order number.
If tracking indicates that a package was delivered but you cannot locate it, please check around the delivery location and contact the carrier first. If you still cannot find it, let us know and we’ll help you investigate.
Questions?
For questions about your shipment, contact us at hello@somnelia.com. Please include your order number so we can assist you quickly.