Returns and Refunds

30-Night Trial

Every PureFlow™ pillow cover includes a 30-night trial. Your trial begins on the date your order is delivered, according to the carrier’s tracking information.

If PureFlow isn’t right for you, email us at hello@somnelia.com within 30 calendar days of delivery to request a return.


Please include:

  • Your full name

  • Your order number

  • The reason for your return


If your return is authorized, we’ll provide instructions explaining how and where to send your product. Items returned without prior authorization may not be accepted.


Somnelia covers the cost of return shipping. Once your return is authorized, we’ll provide a prepaid return-shipping label and instructions. Please use the label provided to ensure that your return can be tracked properly.

Return Conditions

To qualify for a refund:

  • Your return request must be submitted within 30 calendar days of delivery.

  • The product must be returned according to the instructions provided by Somnelia.

  • The product must not be damaged through misuse, neglect or improper care.

Normal use of PureFlow during the 30-night trial does not prevent you from requesting a return.


Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If your product is damaged or defective, or if you receive the wrong item, contact us promptly at hello@somnelia.com.


Include your order number and photographs showing the issue so we can evaluate the situation and make it right.

Confirmed damaged, defective or incorrect orders are handled separately from voluntary returns under the 30-night trial. Somnelia will cover any necessary return-shipping costs in these situations.

Exchanges

We do not currently offer direct exchanges.

The fastest way to obtain a different size or product is to request a return for the original item. Once the return is authorized, you may place a separate order for the replacement product.

Refunds

We’ll notify you after receiving and inspecting your return and confirm whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Your bank or credit-card provider may require additional time to process and post the refund to your account.

Questions?

For questions about returns, refunds or eligibility under the 30-night trial, contact us at hello@somnelia.com.