30-Night Trial

Sleep on it. Feel the difference.

We want you to experience how PureFlow™ feels during real nights of sleep. That’s why every PureFlow pillow cover includes a 30-night trial.


Your trial begins on the date your order is delivered, as indicated by the carrier’s tracking information.


Use PureFlow at home, experience its two-layer movement system and decide whether it’s right for you. If you’re not satisfied, you may request a return within the 30-day trial period.

How the trial works

1- Receive your PureFlow

Your 30-night trial begins on the date your order is delivered.


2- Try it at home

Sleep with PureFlow and give yourself time to experience how it feels with your pillow and usual pillowcase.


3- Contact us within 30 days

If PureFlow isn’t right for you, email us at hello@somnelia.com within 30 calendar days of the delivery date.

Please include:

  • Your full name

  • Your order number

  • The reason for your return


4- Return your PureFlow

We’ll reply with return instructions and the return address. Somnelia covers the cost of return shipping. Once your return is authorized, we’ll provide a prepaid return-shipping label and instructions. Please use the label provided to ensure that your return can be tracked properly.


5- Receive your refund

Once the returned product has been received and inspected, we’ll process the refund to the original payment method. Depending on your financial institution, it may take several business days for the refund to appear in your account.

Return conditions

To qualify for a refund under the 30-night trial:


  • The return request must be emailed to hello@somnelia.com within 30 calendar days of delivery.

  • The product must be returned according to the instructions provided by our customer-care team.

  • The product must not be damaged through misuse, neglect or improper care.

  • The customer is responsible for return-shipping costs.

  • We recommend using a trackable shipping service, as Somnelia cannot be responsible for return packages lost in transit.


Normal use of PureFlow during the trial does not prevent you from requesting a return.

Damaged or incorrect orders

If your order arrives damaged, defective or incorrect, contact us at hello@somnelia.com as soon as possible and include your order number and photographs of the issue.


These situations are handled separately from voluntary returns under the 30-night trial. If we confirm that the product arrived damaged, defective or incorrect, Somnelia will provide the appropriate resolution and cover any necessary return-shipping costs.

Questions?

If you have questions about your trial or return eligibility, contact us at hello@somnelia.com. We’ll be happy to help.